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0 Replies and 1687 Views
When to report an issue here
1687 0 - Started by Vangelis Manolis, last post from 2021-11-19 16:14
“Is it Capture’s fault or am I missing something”
Imagine you are facing an issue and you are not sure if you should be doing something differently or if Capture misbehaves. It could be something unsupported in Capture, or that requires additional configuration. Then posting the issue in this community forum could result in someone else pointing you to the right direction and advise what you should do differently.
If it turns out that it is Capture’s fault, then yo...
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0 Replies and 4 Views
problem with prolights sunblast flx
4 0 - Started by Alejandro, last post from 2025-03-28 23:06
Hello don t know if its the place to explain the problem with a fixture. this when is managed from console in capture i don t know why some atributes only up until 4 but console is sending 100 of value
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4 Replies and 118 Views
Horizontal Glitch
118 4 - Started by Cary JP, last post from Cary JP
Hi
I have a big problem. A sort of horizontal glitch in the beams when there is a Pan Tilt movement.
The problem is very noticeable in narrow beams with spotlights. On Robe Forte narrow beams: it hurts the eyes.
The problem appeared recently, probably following a capture update.
All my files, no matter how complex.
My GPU drivers are up to date.
I tested on RTX2080ti and RTX3050ti GPU.
I&39;ve tested on several screens, changed HDMI, made various tests, nothing, the problem...
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2 Replies and 122 Views
License Renewing
122 2 - Started by Defalg, last post from Defalg
Why is my Capture now a "demo" version. Does the license expire
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2 Replies and 100 Views
MA 3 Viz key/missing universes in Capture
100 2 - Started by Michael Duncan, last post from Michael Duncan
Hello,
I&39;m using Capture with an MA 3 Viz key (v2.2.1.1) and Loopback Psuedo-Interface 127.0.0.1 on my pc laptop.
I have (16) universes available to me, but am only seeing connectivity for universes 1 and 2 as well as 15 and 16. There is no connectivity for universes 3 through 14.
Can you please explain what is causing this issue and how to remedy.
Thanks.
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1 Replies and 86 Views
Mac Studio locks up while making changes to capture plot
86 1 - Started by Hungry_Man, last post from Evina Vasilakopoulou
Hello,
I&39;m on a Mac Studio 2022 / Apple M1 Max / 32 Gb Memory / Monterey 12.4
Capture 2024 Student Edition Version 2024.0.44
When making changes to my capture stage plot and sometimes when panning around the live view, my computer locks up and I have to hard reset by holding down the power button for 4 seconds.
I am using capture as a visualiser for Ableton Live (DAW) and Beam for Live (DAW-DMX interface software). When making changes to certain audio effects in Ableton, which th...
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1 Replies and 44 Views
ERROR WITH REINSTALLING LICENSE
44 1 - Started by Luca Belotti, last post from Vangelis Manolis
Hi everyone,
I’m experiencing an issue with installing my license. Yesterday, I updated from a duet license to a quartet license. Today, I uninstalled the old license from my PC and attempted to install the new one, but I realized I wasn’t connected to the internet. After connecting, I tried reinstalling the license, but received an error message stating that there have been too many attempts and to try again later.
Do I need to wait more than a day, or did I make a mistake by ...
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3 Replies and 156 Views
Mouse cursor dappeared
156 3 - Started by X-Cuesive, last post from Tyler Andrew
Sometimes when I use Capture my mouse cursor disappear on the screen with the software. The cursor is visible on my other screen. When I restart Capture the software will work normal. I thougt this was a problem of my laptop but it happend also on my new PC, RTX 4080 super.
Maybe somebody have the same problem or have a solutions for this problem. S
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1 Replies and 67 Views
Outcast Beam Wash Issues
67 1 - Started by stretch, last post from Vasilis Ziogas
I am unable to use any intensity channels on the outcast beam wash outside of the master dimmer which controls all instances. Anyone else facing this issue
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