Forum

1 Replies and 714 Views Activation Support
714 1 - Started by Joseph Massey, last post from Vasilis Ziogas Having an issue with activating a license - Any idea on how long it will take to get a reply from support Deciding whether to right off doing any paper work today Thanks Joe

1 Replies and 669 Views Artnet no longer working with version 2019
669 1 - Started by Cole Pierce, last post from Vasilis Ziogas I just upgraded my 2018 symphony to 2019 and lost connection with my console. As soon as I downgrade back to 2018 without changing any settings it works fine. Is there some kind of new setting I need to check on version 2019 for it to work correctly

1 Replies and 696 Views Can&39;t register - invalid file name for license key
696 1 - Started by kedya, last post from Vasilis Ziogas Hello I've just bought a Capture Atlas from a local dealer iDJ here in USA. I was trying to register and get a license key. So I went to the first window entered my data and was asked to save the key file. I taped a name for a file like 'Capture key' and saved it. Then, when I'm trying to install that license key it shows error - The key file has an invalid file name. Please let me know how to proceed. Thanks. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Helvetica Neue'; color: 000...

2 Replies and 599 Views New replace Function does not work when fixture grouped with other elements
599 2 - Started by vanengelandt.net, last post from vanengelandt.net Last week i was trying to replace a fixture that was in a group with other elements, I wanted to select the fictures from the fixtures list so they got selected on the design, then i wanted to use repace function, but that was not available. I had to ungroup everything before i coult use the replace function. Maybe this can get improved Thank you

3 Replies and 849 Views Connectivity with grandMA2 onPC
849 3 - Started by Giorgio, last post from Alexander Joseph Hello everybody, I've been trying to connect grandMA 2 onPC software to Capture for a long time now but had no luck. I already searched for tutorials, read both gMA2 and Capture manuals and read other people's issues with this... no luck again! Basically I'm trying to control some fixtures on a Capture project through gMA2 onPC but when I look for the external universe on the 'Universes' tab I can find none. I tried both through MA-Net and Art-Net and still no results. I also tried while con...