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Horizontal Glitch
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Cary JP
New Member
Posts:4 New Member

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2025-03-17 22:38

    Hi

    I have a big problem. A sort of horizontal glitch in the beams when there is a Pan Tilt movement.

    The problem is very noticeable in narrow beams with spotlights. On Robe Forte narrow beams: it hurts the eyes.

    The problem appeared recently, probably following a capture update.

    All my files, no matter how complex.

    My GPU drivers are up to date.

    I tested on RTX2080ti and RTX3050ti GPU.

    I've tested on several screens, changed HDMI, made various tests, nothing, the problem is still there and it's driving me crazy.

    Is it possible to download versions 2024.0.41 to 2024.0.44 to identify when the problem occurred?

    After calling around me, I'm up to 6 computers with the same problem!

    A configuration problem? Yet I don't see anything in the Revision History or in the Blog that should inform me of a configuration change.

    Moving beams is a basic function of the software... 

    Thanks a lot!

    Cary JP
    New Member
    Posts:4 New Member

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    2025-03-18 11:21

    Sorry, but where is the Capture support team? A primary function of the software is affected for all the users I've contacted (one more today, a total of 7) and support is completely absent. Where's the Capture I've loved for 10 years?

    Floriaan
    Veteran Member
    Posts:337 Veteran Member

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    2025-03-20 20:59
    If you need urgent support, you should write an email to capture support. Otherwise waiting three days is not too long isn’t it?
    Floriaan Ganzevoort
    Lighting Designer - Theatermachine

    Cary JP
    New Member
    Posts:4 New Member

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    2025-03-22 15:18

    Of course I sent an e-mail!
    Yes on such a critical bug 24H support should be the norm! Especially when you're dealing with a customer and the software is your sales support!
    I don't mind having to pay more every year, but I do need robust support.

    Cary JP
    New Member
    Posts:4 New Member

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    2025-03-22 15:24

    I'd add that when I switched from Wyg to Capture, Capture had much more robust support. Today we have more users, I understand, but open a monthly or annual subscription to fast, priority support.
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