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(Student edition) Can't open file emailed from another computer
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New Member
Posts: New Member

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2012-04-21 20:30
    Hi! We're trying this product out for use at our community theatre. We've installed teh student edition on my pc, my wife's pc, and now the booth pc at the theatre.

    I created a file - can actually see it at http://ktu.me/manoflamancha/CapturePolar/ - there's two files there, both of which-- well, sorry, getting ahead.

    I created two files on my pc and sent both to my wife's pc, where they work. Identical computers, but mine is runnign Windows7 32bit and her is Vista 32bit. But worked fine.

    I sent to the booth pc, which is 64bit Win7, and when I open the file, the windows are all blank (i.e. no grid), and when I click on an item in the tabs (like View Alpha), it crashes.

    I've uploaded the crash file to the above URL as well.

    Any ideas?

    Thank you most sincerely for your consideration. (Also, if it helps, I'm a student at my local community college)
    Staff Member
    Posts:2063 Staff Member

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    2012-04-22 08:48
    Hi Isaac,

    I would check if there are any graphics card driver updates available for the machine in questioin! Preferrably get it directly from the GPU manufacturers web (typically AMD or NVidia)!
    Technical Director
    Capture Visualisation AB
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