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Capture Argo - licensing issue
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nigelj
New Member
Posts: New Member

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2014-10-26 00:03
    Hope someone can help.

    I have Argo Solo running fine on my Mac. I need to install it on my Windows laptop as well, but when I try to install the key file I get an error "A key file with the same name is already installed. Do you wish to replace it with the one selected?"

    Installed where - not on this PC!? Answering yes does nothing?

    Anyone know what this means and what I need to do?

    nigelj
    New Member
    Posts: New Member

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    2014-10-26 10:05
    Info I forgot to include yesterday...

    I did have Capture Polar installed but I've removed it (the key file has gone). I also checked the Registry and there was an entry for the Polar key file...I removed the Capture Polar registry entry as well.

    Still getting the same error, and there's no other copy of the key file as far as I can see!

    Need some help Lars!

    Lars Wernlund
    Staff Member
    Posts:2016 Staff Member

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    2014-10-28 13:55

    Hi,

    I'm posting an answer for the benefit of all other readers - when running into problems like this, please send an e-mail to support@capturesweden.com where we normally give faster support and can engage in some investigation and ask for files being sent back and forth.

    Technical Director
    Capture Visualisation AB
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