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Capture Polar: Can't Install Key File on MacBook Air Mavericks
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New Member
Posts: New Member

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2015-02-07 01:14

    Hi! I just bought this Air off a friend of mine and installed Capture Polar. I'm trying to install a key file that I exported from the other computer on which I installed Capture Polar, but I get the following message when I try to install the file:

    "Failed to install the keyfile - check your permissions."

    I am a bit of a Mac OSX neophyte, so I have no idea how to check or fix my permissions. My user is an administrator.

    Thanks in advance!

    New Member
    Posts: New Member

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    2015-02-08 03:24

    Update: After a System Restore (which I had planned to do anyway after intalling Yosemite), I redownloaded Capture Polar and reinstalled it. This time I was properly prompted enter my password to make changes, and the license file installed successfully; however, when I tried to unlock it over the internet, I instantly got an error message that said:

    "Unlocking was refused due to too many recent unlock attempts."

    That's a little odd, seeing as how this is the first time I've tried to unlock a license since the one time I installed Capture Polar on my older computer eight months ago....

    I look forward to someone presenting a solution to this issue, as I'm quite eager to use Capture Polar on my MacBook.

    Advanced Member
    Posts:64 Advanced Member

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    2015-02-08 16:17

    Hello Brian.

    I am pretty sure that if you send an email to support@captursweden.com you are going to get a much faster response.

    Staff Member
    Posts:2018 Staff Member

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    2015-02-10 10:01

    Hi,

    If the "unlock over the Internet" procedure doesn't work, then please use the manual e-mail approach following the instructions on screen. And for any urgent matters, please use support@capturesweden.com!

    Technical Director
    Capture Visualisation AB
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