Register
Search

Forum

Forums Community Support Issues
"internal error"
You are not authorized to post a reply.

bmp_music
New Member
Posts: New Member

--
2015-10-02 16:28

    Hi folks,

    i try to import a DWG file (it normally works perfect) and after draging it into capture i can`t safe my project ... capture says "internal error".

    Has anybody some suggestions? My version is 21.1.10., i`m working with win7.

    You can get the dwg file at: https://cloud.datenschiff...hp/s/JY8HR8Jne0q3CD6

    Thaks in front for your help.

    Lars Wernlund
    Staff Member
    Posts:2019 Staff Member

    --
    2015-10-13 08:08
    • Accepted Answer

    Hi,

    The link you provided is broken. I suggest you send the file directly to support@capturesweden.com instead.

    Technical Director
    Capture Visualisation AB

    Steve Luoma
    New Member
    Posts: New Member

    --
    2016-07-25 23:44
    • Accepted Answer

    Was a solution to this issue posted? I have a similar situation ("internal error") in version 21.1.33 when saving. I can occasionally incrementally save if only modifying a fixture position/orientation.

    I have several large DWG models that have been imported. The .c2p file is now 271 MB (277,936 KB). If I delete a large model, I can perform additional edits and save without issue.

    Is this a memory issue? I am running in Win7 with 16GB on an HP ZBook 17.

    Thanks in advance.

    Vangelis Manolis
    Staff Member
    Posts:542 Staff Member

    --
    2016-07-29 16:36
    • Accepted Answer
    Well if the issue was memory shortage then it has been solved by the release of 64-bit Atlas which handles file saving differently. We hope you have been informed about your options to upgrade from Argo to Atlas.
    Sales Director
    Capture Visualisation AB

    Steve Luoma
    New Member
    Posts: New Member

    --
    2016-08-01 18:10
    • Accepted Answer

    I don't have the time available in my schedule to upgrade to Atlas on this program at this point. Probably on the next project.

    Staying with Argo, if I upgrade my memory (currently 16GB) , what would be a recommended capacity?

    Thanks!

    Vangelis Manolis
    Staff Member
    Posts:542 Staff Member

    --
    2016-08-01 18:13
    • Accepted Answer
    Capture Argo is 32bit so it will not change anything if you upgrade your hardware memory. By the way if you upgrade to Atlas you can import your Argo project, but again you will find this out when you actually upgrade in your next project.
    Sales Director
    Capture Visualisation AB
    You are not authorized to post a reply.