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BSOD closing Capture after upgrades
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AhClem
New Member
Posts: New Member

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2016-02-14 02:41

    I downloaded and installed the Capture Argo Student Edition 21.1.28 only to find the Radeon 4870 graphics card that was installed in my system was not up to the task I swapped out the graphics card and installed a 'Radeon HD 7870 2GB GDDR5 GHz edition' graphics card. The Argo software looks spectacular when running the Student Demo but unfortunately every time I close the Capture software my PC goes to a 'Blue Screen Of Death' and reboots. Since this affecting both the Student edition as well as my older licensed Capture Editions, I'm assuming it is a driver compatibility issue so I have already checked to make sure I have the latest video drivers and I have uninstalled and reinstalled the Argo Student version, all with no luck.

    Are there any known issues with the AMD Radeon graphics cards/drivers or can you recommend a 'known good' graphics card? Is there something else that I'm missing? Any help will be appreciated.

    Lars Wernlund
    Staff Member
    Posts:2019 Staff Member

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    2016-02-15 08:07

    HI,

    Issues with video cards are always driver related - there is no video card problem that isn't either caused or fixed by its drivers. As such, all video cards are actually compatible and good, but unfortunately drivers aren't always and it's very unpredictable what will work and not. Sometimes you can just step back a driver version and everything works fine and in a few cases we have had to go to great length to craft workarounds to avoid triggering driver bugs. The card you mention is competent and we would normally expect any problems with it. Have you got the latest Windows updates as well?

    Technical Director
    Capture Visualisation AB

    AhClem
    New Member
    Posts: New Member

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    2016-02-16 21:34

    While I'm always hesitant to claim the problem is solved, it appears I've managed to stop the BlueScreenOfDeath from appearing and crashing my system when using Capture.

    While there was a 'Hotfix' download from earlier this month available for the video card, the actual 'solution' seems to have been associated with something called "DisplayLink" and was resolved by updating the drivers on the "Renesas/NEC USB 3.0 Host" controller. ( Not really where I was expecting the problem to be located.)
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