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Hi ferg,

How are you connecting with the EOS on the PC? Have you verified your network configuration on the Mac? You could try all possible options for "Preferred network address" in the "Connectivity" tab in the Capture options.

Thanks for the response Lars, On the PC we used automatic and it worked, on the Mac we tried automatic and airport no luck, tried plugging it in to an ETC network in case it needed to see ethernet to create a feed back loop.. no luck. Just today ETC released the latest version of the Ion Offline editor and unfortunately the same thing, I even tried the compatibility mode with no success...?? thanks in advance ferg

Hi ferg,

I'm sorry to hear it's not working out well. Which network protocol are you relying on to work? As far as I know, the Ion doesn't support CITP, so compatible mode won't make a difference. In that case I suppose you're plannig to use ETC Net technology. Are you using the latest version of Capture? Have you spoken to ETC support?

Hi Lars, I have upgraded to the newest Capture as well as the Ion software. the network protocols are ACN, Net2, ArtNet, I also have checked draft sACN (0.2) I checked with the ETC people who were training at the Sydney Opera House and they felt I was doing it OK. I suspect there is a Mac network thing I should do but have exhausted very trick I know .. haven't given up yet! cheers ferg

Hi ferg,

I spoke with Anne Valentino during PLASA and she showed me a setting that you need to specifically turn on in order to get any output from the offline version! It's in the "shell" settings. Could that be it?

Hi Lars, I presume Anne is talking about enable output in offline mode switch, have always had that checked, just tried this morning installing Capture & Ion offline in PC mode with XP on my mac, no luck however Capture could easily read Hog 3 PC universes... I still think there may be a Mac thing I have not tried yet cheers Ferg