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"Capture encountered an issue with your video card"
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Defalg
Basic Member
Posts:14 Basic Member

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2019-05-11 21:22
    I keep getting a video card error

    …."Capture encountered an issue with your video card" "You can save your work, but Capture needs to be restarted. Update your video card drivers if possible and contact support if the problem persists."....



    Hardware:
    ETC ColorSource 40 AV

    MSI note book: "Brand New"
    Processor - intel 8th GEN CORE i7-8750H
    Graphics Card - NVIDA GEFORCE RTX 2060
    System Mem - 16GB DDR4
    Video Mem - 6GB GDDR6
    Storage - 512GB SSD

    Vasilis Ziogas
    Staff Member
    Posts:651 Staff Member

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    2019-05-25 19:56
    Do you have the latest graphics card drivers installed?
    Product Specialist
    Capture Visualisation AB

    Defalg
    Basic Member
    Posts:14 Basic Member

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    2020-08-16 22:29

    I updated the driver, no change, i still get this issue. It seems to only arise when i try to edit universe 1, weired, I am able to edit universe 2 with no errors, any ideas?

    Vasilis Ziogas
    Staff Member
    Posts:651 Staff Member

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    2020-08-25 15:17

    Which version of Capture are you using?

    Product Specialist
    Capture Visualisation AB

    Defalg
    Basic Member
    Posts:14 Basic Member

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    2020-08-31 03:28

    I just paid for and uploaded the 2020 version. NOW!!!!!!!!!!!!!!!

    all my 2019 files are F#@#N GONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     

    Vasilis Ziogas
    Staff Member
    Posts:651 Staff Member

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    2020-08-31 09:38

    Capture 2020 is backwards compatible regarding the project files. Meaning you may use all your previous projects. I would suggest you contact support@capture.se to receive personal assistant if you have any issues opening your files.

    Product Specialist
    Capture Visualisation AB
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