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Simon, Do you get this error when you first start Capture? If yes, try updating/installing latest QuickTime.. http://www.apple.com/quicktime/download/ I had a similar problem which was resolved by this. Quicktime seems to be required for the new video support.. Pleased to see the video support, but shame it requires quicktime :-( If this is your problem, Lar's can you not make the installer check for quicktime, or at least provide a more friendly error from Capture?!? Hope this helps, Paul

Hi,

We have discovered that a few users are unable to start Capture after upgrading to 2.5.8. We believe this issue is related to an incompatible version of the library update file that was available a couple of days around the release.

If you are getting crashes on startup of a newly upgraded machine, please try the following:

a) Manually delete the library folder. On Windows typically the "C:\Program Files (x86)\Capture Polar\Library" folder and on Mac OX X the "Macintosh HD/Library/Capture Polar/Library" folder.
b) Start Capture and allow it to install the default library.
c) (Optional: download and install the latest library update)

If that does not help, please contact me by e-mail and attach your log-file (called 'Capture.log', to be found in your Windows users' home directory, or under your Mac OS X users Library/Logs folder).

Hi Paul,

Capture only requires QuickTime if you want to play back video files. As this is an Extended Edition feature we decided not to force a QuickTime installation on everyone, especially as the installer is unaware of your licensing status.

Hi Guys, Replacing the Library folder has done the trick and i'm back up and running now, many thanks! Simon

hi guys..
just dpwnloaded the demo and it'd crashing every time on start up.
i've tried your suggestions but it didn't solve the problem.
i'm a new user that want to check this software and...... aaammm..

what to do?

tnx,
Netta
lighting designer

Hi Netta,

Are you on XP or something newer? If on something newer, this sounds like a typical graphics card issue and then you should try updating your graphics card drivers!

Hi I'm working on win7 I also work with wysiwyg & gma on that computer So the graphic's ok. (I guess)

Hi korennet,

Well, that is no guarantee. If Capture crashes when you create a new or open an existing project, then it's almost certainly caused by bad graphics card drivers. We always recommend getting the latest directly from NVidia or AMD.