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Crash after library update
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New Member
Posts:1 New Member

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2021-08-03 13:01

    Hello!

    I downloaded and installed the latest library version for Capture 2021 on the website. But afterwards Capture is not starting anymore. Just keeps crashing... I completely uninstalled in from my Computer but the problem is not solved, same error anytime I try to start the program ...

    Staff Member
    Posts:652 Staff Member

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    2021-08-09 19:09

    I would suggest you manually delete your old library. To do this, you need to delete Library.c2z and Library.c2z.fp files in the "C:\Users\AppData\Local\Capture 2021" folder. The AppData folder may be invisible in which case you may need to tick the View/Hidden Items option in the explorer.
    Once you complete the above step, you need to have a fresh library download and then install it to Capture.

    If the above instructions does not solve your issue, you may contact support@capture.se to receive personal assistance.

    Product Specialist
    Capture Visualisation AB
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