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6 Spot
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Andy
Advanced Member
Posts:54 Advanced Member

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2021-10-06 13:53

    Hi, hope someone can help. I need to use a Chauvet DJ 6spot which is an 8 channel device (bar containing 6 spots), its in the fixtures list however this is the channel options im given? no idea what is meant by part A mode and Part B mode? - also the spots are individual it says - single unit 1 of 6

    Vangelis Manolis
    Staff Member
    Posts:542 Staff Member

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    2021-10-07 12:44

    Thank you for reaching out with your question through the forum which is a place where users can assist each other. However, in your case which is a library request no other users can assist you and therefore we have setup a dedicated email address for fixture requests which is the library@

    Any library requests should only be forwarded there.

    By the way we are already working on this request since you had emailed us at support@ which ends up in the same system. Any progress reports will be communicated through the support ticket you have opened.

    Have a nice day.

    Sales Director
    Capture Visualisation AB

    Andy
    Advanced Member
    Posts:54 Advanced Member

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    2021-10-07 13:34

    Thanks, manual is forwarded on, how long does this usually take please? as I have a client waiting.

    Vangelis Manolis
    Staff Member
    Posts:542 Staff Member

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    2021-10-07 14:06

    Requests are processed in maximum five working days, but depending on the library workload it could even be released by the next working day. 

    But as described in my previous post you should continue the discussion only in one place and this is the ticket email thread you have already initiatied.

    Sales Director
    Capture Visualisation AB

    Andy
    Advanced Member
    Posts:54 Advanced Member

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    2021-10-07 14:17

    Fantastic, thank you
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