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Problem in WEB SHOP
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New Member
Posts: New Member

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2011-05-31 17:46
    Hi,

    I'm tryng to buy "Capture Smartsoft edition" but it gives to me this
    error after I've written my Vat Number: "A technical error occured
    while validating the VAT number. Please try again later!". I write
    from Italy.

    What's the matter?
    Staff Member
    Posts:2016 Staff Member

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    2011-05-31 17:49
    Hi Cristiano,

    I'm sorry for this inconvenience. In order to perform VAT number validation, our webshop relies on a service called VIES, which is maintained by the European Union. Unfortunately this service is sometimes not available and there is not much we can do about it. It can be that it is only a matter of minutes before it works again, so please just try again!


    Technical Director
    Capture Visualisation AB
    New Member
    Posts: New Member

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    2011-06-01 09:34
    I have been trying since Monday and I still receive the same answer.
    I need the program quickly, what can I do?
    Staff Member
    Posts:2016 Staff Member

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    2011-06-01 10:04
    Cristiano,

    I have sent you an e-mail!
    Technical Director
    Capture Visualisation AB
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