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Upgrade purchase is impossible
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Audrey Tison
New Member
Posts:1 New Member

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2022-03-15 14:33

    Hi,

    I want to upgrade my Duet 2021 to Quartet 2022. 

    On your website, I can just buy a complete new licence or upgrade Duet 2021 to Duet 2022. I tried EVERY SINGLE european reseller listed on the website. Only one is actually selling that upgrade, but I need to company to buy which I do not have. Most of them do not even sell Capture... Seriously? Maybe it's time to check/update all of this. I wasted 4h and still don't have my upgrade ...

    So, where can I get my upgrade ? Please.

    Thanks for any info.

    Vasilis Ziogas
    Staff Member
    Posts:647 Staff Member

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    2022-03-26 23:43

    According to our licencing policies, edition upgrades are only available for current versions. Meaning you need first to have a version upgrade from your Capture 2021 Duet Edition to Capture 2022 Duet Edition and then order an edition upgrade from Capture 2022 Duet Edition to Capture 2022 Quartet Edition.

    As for your experience with our resellers, I would kindly ask you to send us your feedback on sales@capture.se

    Product Specialist
    Capture Visualisation AB
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