Register
Search

Forum

Forums Community Support Issues
Capture 2022 crashing
You are not authorized to post a reply.

Oliver Kulpsoo
New Member
Posts:1 New Member

--
2023-01-18 13:01

    Hello

    My Capture 2022 Version 2022.0.29 Symphony Edition has crashed several times.

    I'm working on MacBook Pro (15-inch, 2017), processor 2,9 GHz Quad-Core Intel Core i7, memory 16 GB 2133 MHz LPDDR3, graphics Radeon Pro 560 4 GB.

    I have Capture connected to MagicQ PC (Demo Mode) on the same computer. I'm playing light cues on MagicQ and then recording Snapshot movies in Capture. First time I had recorded many movies and then in some point Capture crashed. Put other time I started to record my 2nd movie and then when I pressed STOP the Capture crashed.

    Now it happened again. Stopped recording, removed last recorded movie, clicked on other recorded movie - crash.

    Is this problem familiar to somebody?

    First time I lost 3h of unsaved work. Is there an autosave option in Capture?

    thank you

    Oliver Kulpsoo, Master of Light @ Estonian National Museum

    Oliver Kulpsoo
    New Member
    Posts:1 New Member

    --
    2023-02-06 10:02

    Update.

    From Capture :

    "Thank you for sharing with us your crash reports. Our developers managed to find a bug that could potentially cause the crash and they will work on finding a solution. In the meanwhile, it's not advisable to rename the snapshot while you are recording one. Stay safe and let me know whether I can be of any further assistance."

    "I am writing to let you know that we have fixed the issue that caused your crash. It will be available with the upcoming Capture 2022 update. Thank you for your help."

    Lars Wernlund
    Staff Member
    Posts:2016 Staff Member

    --
    2023-02-06 10:07

    This update is already out - it's 2022.0.30!

    Technical Director
    Capture Visualisation AB
    You are not authorized to post a reply.