Contact & FAQ

Frequently asked questions

Before reaching out to us, please have a look at our FAQ section. Below you find some of our most frequently asked questions. If you don't find the answer to your question here, contact us at the appropriate e-email at the bottom of the page.

Library related questions

How to report errors
First, make sure that you have the latest library. Should the error still persist, send an e-mail to library@capture.se describing its nature. If the error is related to a fixture, please try to verify that your controller is sending the appropriate DMX values required to achieve the desired result prior to contacting us.

When you're missing something
If you are missing anything from our library, please e-mail library@capture.se and we will add it for you, given that sufficient documentation is available for the library item(s) requested.

E-mail us

If you did not find the answer to your question above, you can reach us at:

sales@capture.se for licensing questions
library@capture.se for library related questions
support@capture.se for technical support

For faster assistance with licensing related matters, make sure to e-mail us using the address that your licence is registered on.